At Orion Health & Wellness Services (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information and Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and LegitScript Certification Standard #7. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (orionhealthwellness.com) or receive healthcare services from us.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
Data Collection
We collect several types of information to provide and improve our services:
Personal Information (PHI)
When you receive healthcare services from Orion Health & Wellness, we collect and store PHI as required to provide medical care, process payments, and comply with legal requirements. PHI includes:
- Personal details (name, contact information, insurance details)
- Medical history and treatment records
- Prescription and pharmacy details
- Billing and payment information
- Other health-related data required for care and compliance
Personal and Website Usage Data
When using our Site, we may also collect:
- Usage Data (such as IP address, browser type, pages viewed, and time spent on pages).
- Personal Information (such as name, phone number, email) when provided for contact or marketing purposes.
Use and Disclosure of Information
PHI Uses & Disclosures (HIPAA Compliance)
We may use or disclose your PHI in accordance with HIPAA regulations for the following purposes:
- Treatment: To coordinate and manage your healthcare with other providers, specialists, or pharmacies.
- Payment: To process insurance claims, verify coverage, and facilitate billing.
- Healthcare Operations: For quality assessment, audits, staff training, and compliance reviews.
- Legal and Regulatory Compliance: To meet federal, state, and local regulations, including public health reporting, law enforcement requests, and judicial proceedings.
- Authorized Disclosures: We will obtain your written authorization before using or disclosing your PHI for purposes not outlined in this policy unless otherwise permitted by law.
Website & Marketing Uses
We may use personal information collected through our Site for:
- Providing and improving the website experience
- Notifying users of service changes
- Sending newsletters and promotional content (you may opt out at any time)
- Managing SMS campaigns (with user consent)
Patient & User Rights
Under HIPAA, you have the following rights regarding your PHI:
- Right to Access: You may request and receive copies of your medical records.
- Right to Amend: If you believe your medical records contain incorrect or incomplete information, you may request amendments.
- Right to Restrict Use & Disclosure: You may request limits on how we use or disclose your PHI, though we may not always be legally required to comply.
- Right to Confidential Communications: You may request that we contact you via a preferred method (e.g., email, phone, mail) or at a specific location.
- Right to Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI, except those related to treatment, payment, and healthcare operations.
- Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS) without fear of retaliation.
Additionally, website users have the following rights:
- Access: You can request access to personal data we hold about you.
- Correction: You can ask us to update or correct your information.
- Deletion: You can request that we delete your personal information.
- Opt-out: You may opt out of marketing communications via provided unsubscribe links.
To exercise any of these rights, please submit a written request to our Privacy Official (contact details below).
Data Protection & Security Measures
We implement strict security and administrative safeguards to protect PHI and personal data from unauthorized access, alteration, loss, or disclosure. While we take all reasonable precautions, please note that no method of transmission over the internet or electronic storage is 100% secure.
Our security practices include:
- Encryption of sensitive data
- Access controls and authentication requirements
- Regular security audits and compliance reviews
Cookies and Tracking Technologies
Our Site uses cookies and other tracking technologies to improve user experience and analyze how the Site is used. You can control cookie preferences through your browser settings, but disabling cookies may affect functionality.
Third-Party Sharing
We may share personal information and PHI only as follows:
For Healthcare & Compliance
- With service providers assisting in healthcare operations (e.g., pharmacies, insurance providers)
- When required by law (e.g., law enforcement, public health reporting)
For Website & Marketing Purposes
- With trusted third-party service providers who assist in operating the Site (e.g., email/SMS services, analytics providers).
- We do NOT share phone numbers for SMS marketing without explicit opt-in consent.
Our Site may contain links to third-party websites. We do not control their privacy policies and encourage users to review them before sharing personal data.
Privacy Official Contact Information
If you have questions about this Privacy Policy or your rights regarding PHI, please contact our Privacy Official:
Privacy Officer: Jeila Pujols
Company Name: Orion Health & Wellness Services
Address: 2778 US Hwy 27 S, Avon Park, FL 33825
Phone: (863) 358-0500
Email: Orionhealthwellness@gmail.com
We are committed to addressing privacy concerns in accordance with HIPAA, LegitScript standards, and industry best practices.
Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect updates in laws, regulations, and operational practices. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
By using our services, you agree to this Privacy Policy and the data collection, use, and sharing practices described.
Orion Health & Wellness Services
https://orionhealthwellness.com/
